Tape Banana support

Contact the Tape Banana team at support@tapebanana.fun. Use the subject “Tape Banana support” and describe the help you need.

Operator: Changsha Wushi Cultural And Creative Co., Ltd (长沙武侍文化创意有限公司).

Purchase help

Include your app version, iOS or Android, the store order reference and what happened. For a pending or interrupted purchase, ask us to check that same order before paying again. A charge is not proof that the contribution has been fulfilled.

Do not send a password, one-time code, session token, full card details or an unredacted screenshot containing private account information.

Under the owner-approved release rule now being implemented, a paid order created before edition closure remains eligible for verification and recovery in that edition, once per transaction, even if concurrent purchases take the total above the target. Support should investigate that same order; an above-target total alone does not trigger an automatic refund or move Bites into a wallet. This rule has not yet been verified in the deployed service.

Account and privacy help

For profile, sign-in or privacy requests, describe the issue and the account email to be contacted. Use the account deletion page for a deletion request; you do not need to reinstall the app to email support.

Email Tape Banana support

What happens next

  1. Support records your request and provides a case reference when it is accepted for handling. Keep that reference for follow-up.
  2. For an account change, support must verify ownership before acting. Do not send verification codes to support; any code belongs only in the authenticated confirmation screen.
  3. Purchase help checks the same store transaction and fulfillment status. A refund request and an account deletion request are handled separately.
  4. The result should identify what was resolved, what remains in progress and any further action you need to take. An acknowledgement is not a completion notice.

This is the handling procedure prepared for release. The complete operational workflow has not yet been verified, and no response or resolution time is promised in this candidate.